DO YOU HAVE A QUESTION? IT'S HIGHLY LIKELY THAT THE ANSWER LIES HERE. SELECT THE CATEGORY CORRESPONDING TO YOUR QUESTION.
ORDERING AND SHIPPING
PRODUCTS AND SERVICES
PAYMENT AND BILLING
RETURNS AND REFUNDS
Customer Care
Account and Login
Privacy & Security
Promotions and Special Offers ORDERING AND SHIPPING
Browse our online store and add the desired products to your basket by clicking on the “Add to basket” button.
When you have finished shopping, click on the shopping cart icon at the top right of the page to access your shopping cart.
Check the items in your basket, adjust quantities if necessary, then click on “Place order”.
Select your shipping city from the drop-down menu to estimate shipping costs based on your location.
Fill in your delivery and payment details, then click on “Place Order” to finalize your purchase.
You will receive an order confirmation e-mail with the details of your purchase.
Shipping costs are calculated according to the following characteristics:
Choice of carrier: La Poste, Mondial Relais, Chronopost or UPS
AND
The total weight of your order
You can estimate shipping costs by adding items to your basket and entering your delivery address. Shipping options and charges will be displayed before your order is confirmed.
Delivery time depends on the carrier selected and your location. In general, orders are processed and dispatched within 3 working days. You will receive a shipping confirmation e-mail with a tracking number as soon as your order leaves our distribution center.
Once your order has been shipped, you have several options for tracking its status:
You will receive a shipping confirmation e-mail with a tracking link. Click on this link to track the status of your delivery in real time.
If you prefer more personalized assistance, you can contact one of our dedicated agents via WhatsApp by sending a message to +966583728407. They’ll be happy to help you track your order and answer any questions you may have.
You can also access tracking by logging into your account on our website. Once you’ve logged in, check your order history for live updates on the status of your order.
Choose the option that suits you best to stay informed about the progress of your order.
If you wish to modify or cancel your order, please contact us as soon as possible, providing your order number. We will do our best to accommodate your request, but please note that this will depend on the current status of your order and the availability of our shipping teams.
PRODUCTS AND SERVICES
We specialize in the world of perfume and perfumery. Our range of products and services includes :
A vast selection of fragrances from leading brands, from floral to woody and oriental notes.
Perfume accessories such as travel perfume and home fragrance diffusers.
Perfumery tips to help you find the perfect fragrance for your personal preferences.
Our aim is to provide you with an exceptional fragrance experience by offering a diverse selection of high-quality products. Explore our collection to discover a world of captivating scents and make every day a memorable olfactory experience.
Absolutely, all our products are authentic and come directly from the official brands. We are committed to providing our customers with products that meet the highest standards of authenticity and quality. Every item you buy from us is carefully selected and checked to ensure that it comes from the official brands themselves, guaranteeing their legitimate provenance and excellence. You can rest assured that you will receive genuine products of the highest quality when you shop with us.
We guarantee the authenticity of our fragrances by ensuring that they come directly from the official brands. Every fragrance we offer comes with quality guarantees established by the manufacturers themselves. Your satisfaction and trust are our top priorities, and we’re proud to offer you genuine, authentic fragrances.
PAYMENT AND BILLING
You can make a payment using two convenient methods:
PayPal: We accept payments via PayPal, which offers you a fast, secure option for making online purchases. During the checkout process, select the PayPal option and follow the instructions to connect to your PayPal account and complete the transaction.
Credit card: We also accept credit card payments, offering a direct and secure method of payment. At checkout, choose the credit card payment option and follow the steps to enter your card details and complete the transaction.
We take the security of your personal and financial information very seriously, and every payment method is safe and complies with the strictest security standards. Choose the option that suits you best to make your payment with confidence.
RETURNS AND REFUNDS
We do our utmost to offer you a pleasant and simplified experience. Here is our return policy, designed to make your return as easy as possible:
If you are not completely satisfied with your purchase, you can return the items within 14 days of receipt. Please note that opened perfumes are not eligible for reimbursement. It is essential to return products in their original, unused condition, with all packaging intact.
Follow these steps to initiate a return :
Log in to your account on our website.
Go to the “Order History” section and select the order containing the items you wish to return.
Follow the instructions to start the returns process, specifying the items concerned and the reason for return.
Pack items carefully in their original packaging.
Print the return label provided and affix it to the packaging.
Drop off the parcel at a post office or authorized drop-off point.
Once we have received and examined the returned items, we will proceed with the refund or exchange in accordance with our policy. Refunds are generally made within 10 days of receipt. Please note that there may be a charge for returns, except in the case of defective or incorrect items.
To find out more about our returns policy, please visit the “Returns and Refunds” section of our website or contact our customer service team, who will be happy to answer any questions you may have.
Here’s a step-by-step guide to help you through the return process:
First, contact us by e-mail at [email protected] or via WhatsApp at https://api.whatsapp.com/send?phone=966583728407, indicating your order number and the reason for your return.
A customer service agent will then get back to you to validate your return request.
Then carefully pack the product in its original packaging (preferably), ensuring that it is in unused condition and with all packaging intact.
Print the return label and stick it on the packaging.
Drop off the parcel at a post office or authorized drop-off point.
Once we have received the product and inspected it, we will refund or exchange it in accordance with our policy. Refunds are generally made within 3 to 10 working days from the date of receipt. For more details on our returns policy, please consult the “Returns and Refunds” section of our website.
Once we have received the product and inspected it, we will refund or exchange it in accordance with our policy. Refunds are generally made within 3 to 10 working days from the date of receipt. For more details on our returns policy, please consult the “Returns and Refunds” section of our website.
You can return products that meet the following criteria:
Unopened fragrances: Any fragrance you have purchased that is still sealed and unopened can be returned.
Products in good condition: Complete perfumes that have not been used, altered or damaged can also be returned.
Non-sample products: Please note that perfume samples are generally not eligible for returns, due to hygiene considerations.
We want to provide a satisfying shopping experience for our customers, and our returns policy reflects this commitment. If you have any specific questions about returning a product, please do not hesitate to contact us. Our customer service team is here to help. Thank you for your confidence in our perfume business!
Customer Care
To contact us, you have two practical options:
By e-mail: You can send us an e-mail to [email protected]. Our customer service team will be delighted to answer your questions, address your concerns and assist you with whatever you need.
By WhatsApp: You can also contact us via WhatsApp by adding our official number: https: //api.whatsapp.com/send?phone=966583728407. This will enable you to communicate directly with our team and receive fast, efficient answers.
Whichever method you choose, we’re here to help you and provide you with top-quality customer service. Please do not hesitate to contact us if you have any questions, requests for assistance or feedback. Your satisfaction is our priority.
Our opening hours are from 8am to 8pm, Paris local time.
During this time, our team is ready to welcome you, answer your questions and assist you with your needs. Whether for information, purchases, or any other request, our staff will be available to offer you their services إن شاء الله.
Outside these times, you can always contact us by email or whatsapp, and we’ll get back to you as soon as possible during our opening hours إن شاء الله.
The quickest and easiest way to get help with a specific problem is to contact us via the WhatsApp mobile application. We’ve set up this communication channel to make it easier for you to get help and solve your problems. Simply send a message on our dedicated WhatsApp number(https://api.whatsapp.com/send?phone=966583728407), and our team will guide you and try to find the best solution to your problem إن شاء الله. We understand the importance of resolving our customers’ problems quickly, so we encourage you to use this convenient means of communication. So feel free to contact us on WhatsApp and we’ll be happy to help إن شاء الله.
At present, we only offer answers and assistance via WhatsApp. If you have any questions or need help, we strongly encourage you to contact us on this channel. Our team is trained to respond to your concerns quickly and accurately via WhatsApp. We believe that this method allows us to offer you the best possible service. Feel free to send us a message on WhatsApp, and we’ll be there to help you as soon as possible إن شاء الله.
Account and Login
Yes, absolutely! You can place an order without creating an account. We understand the importance of making the process as simple and convenient as possible for our customers. When you’re ready to place your order, simply select the items you wish to purchase, provide the necessary delivery and payment information, and you’ll be able to finalize your purchase without having to create an account. However, if you choose to create an account, this may offer you certain advantages, such as the ability to track your orders and simplify future purchases. Whichever option you choose, we’re here to make your shopping experience as pleasant and convenient as possible.
You have two simple options for resetting your password:
Auto-reset by customer: If you prefer to manage your password reset yourself, you can do so by following these steps:
Go to the login page.
Click on the “Forgot your password?” or “Lost your password?” link below the login fields.
Enter the e-mail address associated with your account.
Check your inbox for the reset email and follow the instructions provided to choose a new secure password. If you haven’t received the e-mail, please check your spam folder.
Support by e-mail or WhatsApp: If you’d prefer our team to help you reset your password, you can contact us by e-mail or WhatsApp. Here’s how it works:
Send an e-mail to our customer support team at [email protected] stating that you wish to reset your password.
Or send a WhatsApp message to https://api.whatsapp.com/send?phone=966583728407 with your password reset request.
Whichever method you choose, we’re here to help you reset your password and ensure secure access to your account. Feel free to follow any of these steps, depending on your preferences.
To update your account information on our site, follow these simple steps:
Login to your account : Go to the login page of our website. Log in to your account using your username and password.
Profile access: Once logged in, look for the “Profile” or “My account” option in the site menu. Click on this option to access the profile page where you can update your information.
Update details: On the profile page, you’ll probably see various sections such as “Personal information”, “Contact details”, “Password”, etc. Click on the sections you wish to update.
Editing information : In each section, you can modify the current information. For example, if you want to update your e-mail address, enter the new address in the dedicated field. For the password, follow the instructions to choose a new, secure one.
Saving changes : After making the desired changes, be sure to click on the “Save” or “Update” button at the bottom of the page to save your new information.
Checking changes : Once registered, be sure to check that your new information is correctly updated by returning to the profile page.
This is how you can update your account information on our site. If you encounter any difficulties or have any further questions, please do not hesitate to contact us via the support channel you prefer, whether by e-mail, WhatsApp or any other means of communication indicated on our site.
Privacy & Security
Protecting your privacy is important to us. We take measures to guarantee the security and confidentiality of your data. Here’s how we protect your personal information:
Restricted access: Only authorized members of our team have access to your personal information, and only to the extent necessary to provide the services you have requested. We maintain strict access controls to prevent unauthorized use.
Server security: Our servers are protected by firewalls and advanced intrusion detection systems. We monitor our systems to detect and prevent any suspicious activity.
Privacy policies: We have clear and transparent privacy policies that describe how we collect, use and store your personal data. These policies are accessible and easy to understand.
Regular updates: We regularly update our security systems, software and protocols to ensure they comply with the latest security standards and offer optimum protection against potential threats.
Staff training: Our team is trained in data security and privacy protection best practices. This ensures that your information is handled appropriately and securely at every stage.
Transparency: We are committed to being transparent about how we handle your personal information. Should any security incidents occur, we will inform you promptly and take the necessary steps to resolve the situation.
Protecting your personal information is essential to maintaining your trust. We are working to improve our security measures and will be happy to answer any questions you may have about data protection.
Our privacy policy reflects our commitment to protecting your personal data. We understand the importance of confidentiality and strive to maintain the security of your information. Here is an overview of our privacy policy:
Data collection :
We collect only the information necessary to provide our services and respond to your requests. This may include details such as your name, e-mail address, contact details, and other relevant information.
Data usage :
The information you share with us is used to provide you with quality services, process your orders, answer your questions and enhance your overall experience with us.
Data protection :
Your data is protected by advanced security measures, including encryption of sensitive information, firewalls and security protocols.
Information sharing :
We do not share your personal information with third parties unless this is necessary to provide the services you have requested (for example, to deliver products) or if required by law.
Control options :
You have control over your personal information. You can access, correct or delete your data at any time using the features available on our platform.
Cookies and online tracking :
We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences and disable online tracking if you wish.
Communication :
We use your information to keep you informed about important updates, promotions and news related to our services. You may opt out of receiving these communications at any time.
Consent :
By using our services, you consent to our collection and use of your information in accordance with our privacy policy.
For more detailed information on our privacy policy, please consult the dedicated section on our site. If you have any specific questions or concerns about your personal data, please do not hesitate to contact us. Your trust is important to us, and we are committed to protecting your personal information in a secure and transparent manner.
We attach great importance to the security of online payments made on our platform. Here’s how we ensure the security of your transactions:
Data encryption: All sensitive payment information, such as credit card or bank account details, is encrypted using advanced security protocols. This ensures that your data is protected during transmission.
SSL certificate: Our site is equipped with an SSL (Secure Sockets Layer) certificate, which establishes a secure connection between your browser and our servers. This ensures that the data exchanged remains confidential and cannot be accessed by unauthorized third parties.
Secure payment partners: We work with reputable, certified payment partners who adhere to strict online payment security standards. They use advanced security measures to protect your financial information.
Two-factor authentication (2FA ): If available, we encourage the use of two-factor authentication to enhance the security of your account. This adds an extra layer of protection by requiring additional verification at connection or transaction time.
No storage of sensitive information: We do not store sensitive payment information, such as full credit card numbers. This considerably reduces the risk of data breaches.
Regular updates: We keep our systems and software up-to-date to ensure they incorporate the latest security measures and payment protocols.
Refund and dispute policies: We have clear refund and dispute policies to ensure that you are protected in the event of a problem with a transaction.
Our goal is to provide a secure and hassle-free online payment experience for our users. We are working to improve our security measures and remain vigilant to protect your financial information. If you have any specific questions about payment security on our platform, please do not hesitate to contact us.
Promotions and Special Offers
To see all our special offers currently available, please click on the “Offers” tab on our website. Here you’ll find a complete list of all current promotional offers, along with details and conditions associated with each one. We regularly update this section to bring you the latest benefits. Feel free to explore this tab to find out how you can take advantage of our special offers and save on your purchases.
After each purchase, you’ll automatically receive a discount code worth 5 euros, depending on the codes available. This code will allow you to benefit from the discount on your next order. What’s more, if you’d like to request a discount code or have any questions about how to use it, you can also contact our team via WhatsApp. Our agents will be happy to provide you with a personalized discount code or answer any questions you may have about the benefits of our discount program.
Conditions for current promotions may vary depending on the type of promotion. However, please note that our promotions are generally not cumulative. This means you can only use one promotion at a time when making a purchase. If you have specific questions about the conditions of a particular promotion or would like to know which promotions are currently available, we recommend that you contact our team via WhatsApp. Our agents will be able to provide you with detailed information on current promotions and help you choose the best option to maximize your benefits.
ORDERING AND SHIPPING PRODUCTS AND SERVICES PAYMENT AND BILLING RETURNS AND REFUNDS Customer Care Account and Login Privacy & Security Promotions and Special Offers ORDERING AND SHIPPING
Browse our online store and add the desired products to your basket by clicking on the “Add to basket” button.
When you have finished shopping, click on the shopping cart icon at the top right of the page to access your shopping cart.
Check the items in your basket, adjust quantities if necessary, then click on “Place order”.
Select your shipping city from the drop-down menu to estimate shipping costs based on your location.
Fill in your delivery and payment details, then click on “Place Order” to finalize your purchase.
You will receive an order confirmation e-mail with the details of your purchase.
Shipping costs are calculated according to the following characteristics:
Choice of carrier: La Poste, Mondial Relais, Chronopost or UPS
AND
The total weight of your order
You can estimate shipping costs by adding items to your basket and entering your delivery address. Shipping options and charges will be displayed before your order is confirmed.
Delivery time depends on the carrier selected and your location. In general, orders are processed and dispatched within 3 working days. You will receive a shipping confirmation e-mail with a tracking number as soon as your order leaves our distribution center.
Once your order has been shipped, you have several options for tracking its status:
You will receive a shipping confirmation e-mail with a tracking link. Click on this link to track the status of your delivery in real time.
If you prefer more personalized assistance, you can contact one of our dedicated agents via WhatsApp by sending a message to +966583728407. They’ll be happy to help you track your order and answer any questions you may have.
You can also access tracking by logging into your account on our website. Once you’ve logged in, check your order history for live updates on the status of your order.
Choose the option that suits you best to stay informed about the progress of your order.
If you wish to modify or cancel your order, please contact us as soon as possible, providing your order number. We will do our best to accommodate your request, but please note that this will depend on the current status of your order and the availability of our shipping teams.
PRODUCTS AND SERVICES
We specialize in the world of perfume and perfumery. Our range of products and services includes :
A vast selection of fragrances from leading brands, from floral to woody and oriental notes.
Perfume accessories such as travel perfume and home fragrance diffusers.
Perfumery tips to help you find the perfect fragrance for your personal preferences.
Our aim is to provide you with an exceptional fragrance experience by offering a diverse selection of high-quality products. Explore our collection to discover a world of captivating scents and make every day a memorable olfactory experience.
Absolutely, all our products are authentic and come directly from the official brands. We are committed to providing our customers with products that meet the highest standards of authenticity and quality. Every item you buy from us is carefully selected and checked to ensure that it comes from the official brands themselves, guaranteeing their legitimate provenance and excellence. You can rest assured that you will receive genuine products of the highest quality when you shop with us.
We guarantee the authenticity of our fragrances by ensuring that they come directly from the official brands. Every fragrance we offer comes with quality guarantees established by the manufacturers themselves. Your satisfaction and trust are our top priorities, and we’re proud to offer you genuine, authentic fragrances.
PAYMENT AND BILLING
You can make a payment using two convenient methods:
PayPal: We accept payments via PayPal, which offers you a fast, secure option for making online purchases. During the checkout process, select the PayPal option and follow the instructions to connect to your PayPal account and complete the transaction.
Credit card: We also accept credit card payments, offering a direct and secure method of payment. At checkout, choose the credit card payment option and follow the steps to enter your card details and complete the transaction.
We take the security of your personal and financial information very seriously, and every payment method is safe and complies with the strictest security standards. Choose the option that suits you best to make your payment with confidence.
RETURNS AND REFUNDS
We do our utmost to offer you a pleasant and simplified experience. Here is our return policy, designed to make your return as easy as possible:
If you are not completely satisfied with your purchase, you can return the items within 14 days of receipt. Please note that opened perfumes are not eligible for reimbursement. It is essential to return products in their original, unused condition, with all packaging intact.
Follow these steps to initiate a return :
Log in to your account on our website.
Go to the “Order History” section and select the order containing the items you wish to return.
Follow the instructions to start the returns process, specifying the items concerned and the reason for return.
Pack items carefully in their original packaging.
Print the return label provided and affix it to the packaging.
Drop off the parcel at a post office or authorized drop-off point.
Once we have received and examined the returned items, we will proceed with the refund or exchange in accordance with our policy. Refunds are generally made within 10 days of receipt. Please note that there may be a charge for returns, except in the case of defective or incorrect items.
To find out more about our returns policy, please visit the “Returns and Refunds” section of our website or contact our customer service team, who will be happy to answer any questions you may have.
Here’s a step-by-step guide to help you through the return process:
First, contact us by e-mail at [email protected] or via WhatsApp at https://api.whatsapp.com/send?phone=966583728407, indicating your order number and the reason for your return.
A customer service agent will then get back to you to validate your return request.
Then carefully pack the product in its original packaging (preferably), ensuring that it is in unused condition and with all packaging intact.
Print the return label and stick it on the packaging.
Drop off the parcel at a post office or authorized drop-off point.
Once we have received the product and inspected it, we will refund or exchange it in accordance with our policy. Refunds are generally made within 3 to 10 working days from the date of receipt. For more details on our returns policy, please consult the “Returns and Refunds” section of our website.
Once we have received the product and inspected it, we will refund or exchange it in accordance with our policy. Refunds are generally made within 3 to 10 working days from the date of receipt. For more details on our returns policy, please consult the “Returns and Refunds” section of our website.
You can return products that meet the following criteria:
Unopened fragrances: Any fragrance you have purchased that is still sealed and unopened can be returned.
Products in good condition: Complete perfumes that have not been used, altered or damaged can also be returned.
Non-sample products: Please note that perfume samples are generally not eligible for returns, due to hygiene considerations.
We want to provide a satisfying shopping experience for our customers, and our returns policy reflects this commitment. If you have any specific questions about returning a product, please do not hesitate to contact us. Our customer service team is here to help. Thank you for your confidence in our perfume business!
Customer Care
To contact us, you have two practical options:
By e-mail: You can send us an e-mail to [email protected]. Our customer service team will be delighted to answer your questions, address your concerns and assist you with whatever you need.
By WhatsApp: You can also contact us via WhatsApp by adding our official number: https: //api.whatsapp.com/send?phone=966583728407. This will enable you to communicate directly with our team and receive fast, efficient answers.
Whichever method you choose, we’re here to help you and provide you with top-quality customer service. Please do not hesitate to contact us if you have any questions, requests for assistance or feedback. Your satisfaction is our priority.
Our opening hours are from 8am to 8pm, Paris local time.
During this time, our team is ready to welcome you, answer your questions and assist you with your needs. Whether for information, purchases, or any other request, our staff will be available to offer you their services إن شاء الله.
Outside these times, you can always contact us by email or whatsapp, and we’ll get back to you as soon as possible during our opening hours إن شاء الله.
The quickest and easiest way to get help with a specific problem is to contact us via the WhatsApp mobile application. We’ve set up this communication channel to make it easier for you to get help and solve your problems. Simply send a message on our dedicated WhatsApp number(https://api.whatsapp.com/send?phone=966583728407), and our team will guide you and try to find the best solution to your problem إن شاء الله. We understand the importance of resolving our customers’ problems quickly, so we encourage you to use this convenient means of communication. So feel free to contact us on WhatsApp and we’ll be happy to help إن شاء الله.
At present, we only offer answers and assistance via WhatsApp. If you have any questions or need help, we strongly encourage you to contact us on this channel. Our team is trained to respond to your concerns quickly and accurately via WhatsApp. We believe that this method allows us to offer you the best possible service. Feel free to send us a message on WhatsApp, and we’ll be there to help you as soon as possible إن شاء الله.
Account and Login
Yes, absolutely! You can place an order without creating an account. We understand the importance of making the process as simple and convenient as possible for our customers. When you’re ready to place your order, simply select the items you wish to purchase, provide the necessary delivery and payment information, and you’ll be able to finalize your purchase without having to create an account. However, if you choose to create an account, this may offer you certain advantages, such as the ability to track your orders and simplify future purchases. Whichever option you choose, we’re here to make your shopping experience as pleasant and convenient as possible.
You have two simple options for resetting your password:
Auto-reset by customer: If you prefer to manage your password reset yourself, you can do so by following these steps:
Go to the login page.
Click on the “Forgot your password?” or “Lost your password?” link below the login fields.
Enter the e-mail address associated with your account.
Check your inbox for the reset email and follow the instructions provided to choose a new secure password. If you haven’t received the e-mail, please check your spam folder.
Support by e-mail or WhatsApp: If you’d prefer our team to help you reset your password, you can contact us by e-mail or WhatsApp. Here’s how it works:
Send an e-mail to our customer support team at [email protected] stating that you wish to reset your password.
Or send a WhatsApp message to https://api.whatsapp.com/send?phone=966583728407 with your password reset request.
Whichever method you choose, we’re here to help you reset your password and ensure secure access to your account. Feel free to follow any of these steps, depending on your preferences.
To update your account information on our site, follow these simple steps:
Login to your account : Go to the login page of our website. Log in to your account using your username and password.
Profile access: Once logged in, look for the “Profile” or “My account” option in the site menu. Click on this option to access the profile page where you can update your information.
Update details: On the profile page, you’ll probably see various sections such as “Personal information”, “Contact details”, “Password”, etc. Click on the sections you wish to update.
Editing information : In each section, you can modify the current information. For example, if you want to update your e-mail address, enter the new address in the dedicated field. For the password, follow the instructions to choose a new, secure one.
Saving changes : After making the desired changes, be sure to click on the “Save” or “Update” button at the bottom of the page to save your new information.
Checking changes : Once registered, be sure to check that your new information is correctly updated by returning to the profile page.
This is how you can update your account information on our site. If you encounter any difficulties or have any further questions, please do not hesitate to contact us via the support channel you prefer, whether by e-mail, WhatsApp or any other means of communication indicated on our site.
Privacy & Security
Protecting your privacy is important to us. We take measures to guarantee the security and confidentiality of your data. Here’s how we protect your personal information:
Restricted access: Only authorized members of our team have access to your personal information, and only to the extent necessary to provide the services you have requested. We maintain strict access controls to prevent unauthorized use.
Server security: Our servers are protected by firewalls and advanced intrusion detection systems. We monitor our systems to detect and prevent any suspicious activity.
Privacy policies: We have clear and transparent privacy policies that describe how we collect, use and store your personal data. These policies are accessible and easy to understand.
Regular updates: We regularly update our security systems, software and protocols to ensure they comply with the latest security standards and offer optimum protection against potential threats.
Staff training: Our team is trained in data security and privacy protection best practices. This ensures that your information is handled appropriately and securely at every stage.
Transparency: We are committed to being transparent about how we handle your personal information. Should any security incidents occur, we will inform you promptly and take the necessary steps to resolve the situation.
Protecting your personal information is essential to maintaining your trust. We are working to improve our security measures and will be happy to answer any questions you may have about data protection.
Our privacy policy reflects our commitment to protecting your personal data. We understand the importance of confidentiality and strive to maintain the security of your information. Here is an overview of our privacy policy:
Data collection :
We collect only the information necessary to provide our services and respond to your requests. This may include details such as your name, e-mail address, contact details, and other relevant information.
Data usage :
The information you share with us is used to provide you with quality services, process your orders, answer your questions and enhance your overall experience with us.
Data protection :
Your data is protected by advanced security measures, including encryption of sensitive information, firewalls and security protocols.
Information sharing :
We do not share your personal information with third parties unless this is necessary to provide the services you have requested (for example, to deliver products) or if required by law.
Control options :
You have control over your personal information. You can access, correct or delete your data at any time using the features available on our platform.
Cookies and online tracking :
We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences and disable online tracking if you wish.
Communication :
We use your information to keep you informed about important updates, promotions and news related to our services. You may opt out of receiving these communications at any time.
Consent :
By using our services, you consent to our collection and use of your information in accordance with our privacy policy.
For more detailed information on our privacy policy, please consult the dedicated section on our site. If you have any specific questions or concerns about your personal data, please do not hesitate to contact us. Your trust is important to us, and we are committed to protecting your personal information in a secure and transparent manner.
We attach great importance to the security of online payments made on our platform. Here’s how we ensure the security of your transactions:
Data encryption: All sensitive payment information, such as credit card or bank account details, is encrypted using advanced security protocols. This ensures that your data is protected during transmission.
SSL certificate: Our site is equipped with an SSL (Secure Sockets Layer) certificate, which establishes a secure connection between your browser and our servers. This ensures that the data exchanged remains confidential and cannot be accessed by unauthorized third parties.
Secure payment partners: We work with reputable, certified payment partners who adhere to strict online payment security standards. They use advanced security measures to protect your financial information.
Two-factor authentication (2FA ): If available, we encourage the use of two-factor authentication to enhance the security of your account. This adds an extra layer of protection by requiring additional verification at connection or transaction time.
No storage of sensitive information: We do not store sensitive payment information, such as full credit card numbers. This considerably reduces the risk of data breaches.
Regular updates: We keep our systems and software up-to-date to ensure they incorporate the latest security measures and payment protocols.
Refund and dispute policies: We have clear refund and dispute policies to ensure that you are protected in the event of a problem with a transaction.
Our goal is to provide a secure and hassle-free online payment experience for our users. We are working to improve our security measures and remain vigilant to protect your financial information. If you have any specific questions about payment security on our platform, please do not hesitate to contact us.
Promotions and Special Offers
To see all our special offers currently available, please click on the “Offers” tab on our website. Here you’ll find a complete list of all current promotional offers, along with details and conditions associated with each one. We regularly update this section to bring you the latest benefits. Feel free to explore this tab to find out how you can take advantage of our special offers and save on your purchases.
After each purchase, you’ll automatically receive a discount code worth 5 euros, depending on the codes available. This code will allow you to benefit from the discount on your next order. What’s more, if you’d like to request a discount code or have any questions about how to use it, you can also contact our team via WhatsApp. Our agents will be happy to provide you with a personalized discount code or answer any questions you may have about the benefits of our discount program.
Conditions for current promotions may vary depending on the type of promotion. However, please note that our promotions are generally not cumulative. This means you can only use one promotion at a time when making a purchase. If you have specific questions about the conditions of a particular promotion or would like to know which promotions are currently available, we recommend that you contact our team via WhatsApp. Our agents will be able to provide you with detailed information on current promotions and help you choose the best option to maximize your benefits.
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